How to Handle Returns and Disputes on IzanDeals
Something went wrong with your purchase or sale. Here is the right way to handle disputes on IzanDeals.
Even with the best intentions, things occasionally go wrong in a transaction. Here is how to handle disputes professionally.
For Buyers: Contact the Seller First
In most cases, the seller's willing to resolve issues if approached calmly. Message them via WhatsApp explaining the problem clearly and what resolution you are looking for — replacement, partial refund or return.
Document Everything
Take photos and videos of the item showing the problem. Save all WhatsApp messages and payment receipts. This documentation is essential if you need to escalate the dispute.
Be Specific About the Issue
"The phone is not working" is less useful than "The phone's charging port is broken and it will not power on, which was not disclosed in the listing." Specific complaints are easier to resolve.
Escalate to IzanDeals Support
If the seller's unresponsive or refuses to resolve the issue, contact IzanDeals support with your documentation. We will mediate and, where the seller's at fault, seek an appropriate resolution.
For Sellers: Respond Quickly to Complaints
Responding to a complaint within an hour shows good faith. Even if you disagree with the buyer claim, acknowledge their message and discuss it calmly.
Prevention Is Better Than Cure
The best way to avoid disputes is to be completely honest in your listing. Disclose every defect. Show every angle. Answer every question. A buyer who knows exactly what they are getting will never have cause for complaint.
For Buyers: Contact the Seller First
In most cases, the seller's willing to resolve issues if approached calmly. Message them via WhatsApp explaining the problem clearly and what resolution you are looking for — replacement, partial refund or return.
Document Everything
Take photos and videos of the item showing the problem. Save all WhatsApp messages and payment receipts. This documentation is essential if you need to escalate the dispute.
Be Specific About the Issue
"The phone is not working" is less useful than "The phone's charging port is broken and it will not power on, which was not disclosed in the listing." Specific complaints are easier to resolve.
Escalate to IzanDeals Support
If the seller's unresponsive or refuses to resolve the issue, contact IzanDeals support with your documentation. We will mediate and, where the seller's at fault, seek an appropriate resolution.
For Sellers: Respond Quickly to Complaints
Responding to a complaint within an hour shows good faith. Even if you disagree with the buyer claim, acknowledge their message and discuss it calmly.
Prevention Is Better Than Cure
The best way to avoid disputes is to be completely honest in your listing. Disclose every defect. Show every angle. Answer every question. A buyer who knows exactly what they are getting will never have cause for complaint.
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